Terms and Conditions

Effective Date: April 17, 2025

Welcome to Patch Pro Studio! By using our website or placing an order, you agree to the following terms:

1. Product Customization

We produce made-to-order custom patches based on your submitted designs and specifications. It is your responsibility to ensure all details provided are accurate.

2. Proof Approval

Before production, we send a digital proof for your approval. Once you approve it, no further changes can be made, and we are not responsible for errors or omissions that were approved.

3. Payment Terms

Full payment is required upfront for all orders. We accept secure online payments via credit/debit cards, PayPal, Cash app or bank transfer (where applicable).

4. Turnaround Time

Typical production time is 10–14 business days after proof approval. Shipping timelines may vary based on your location.

5. Shipping

We ship worldwide and provide tracking for all orders. Patch Pro Studio is not liable for delays caused by the courier, customs, or incorrect shipping details provided by the customer.

6. Refund & Replacement Policy

Because our products are custom-made, all sales are final. However, if you receive a defective or incorrect order, please notify us within 7 days of receiving it. We’ll offer a replacement or solution on a case-by-case basis.

7. Intellectual Property

By submitting a design, you confirm that you have the rights to use it. Patch Pro Studio is not liable for copyright or trademark infringement related to your custom artwork.

8. Usage Rights

We may showcase completed patch designs on our website or social media unless otherwise requested in writing.

9. Limitation of Liability

Patch Pro Studio is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.

10. Customer Care Communication

The Customer Care Communication program provides customers with SMS messages related to customer support, order updates, service notifications, account-related information, and responses to inquiries submitted through our website or support channels.

You can cancel the SMS service at any time. Just text STOP to the number you received the message from. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, simply sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at info@patchprostudio.com
.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies depending on customer interactions and support requests. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy: patchprostudio.com/privacy-policy .

11. Contact Us

If you have questions about these terms, reach out to us at info@patchprostudio.com